If you’re seeing an error that says “No subscription associated with your account,” it’s usually due to one common issue:
Only Professional Emails Are Allowed
To access the platform, you must sign up with your professional (work) email address.
Here’s what that means:
✅ Valid:
jane.doe@companyname.com❌ Invalid:
jane.doe@gmail.com❌ Invalid:
john.smith@outlook.com
Make Sure You’re Inviting the Correct Email
When inviting someone to the platform, be sure to:
Double-check their email address.
Make sure you’re entering a work domain, not a personal one.
Look for company-branded domains (e.g.,
@startupxyz.com) instead of free ones like@gmail.com,@yahoo.com, etc.
Why This Matters
Our platform is designed to work exclusively with professional domain emails.
Personal emails—even if invited—will not be recognized or granted access.
Need more guidance? 🙋 Our LIVE support team (at the bottom right corner of your screen) replies to ANY question.